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The Most Boring Thing You Will Ever Read

The other day I was reading a blog linked from another blog that I read regularly, and a light went off.  I instantly understood why I don’t post as much on Bad Pants as I did on Dead Charming.  I think of my writing as articles and essays, not as posts.  It’s hard to write essays and articles when you’re busy with your “day job” for twelve-plus hours a day.

Which reminded me that I’m now allowed to talk about my day job in my blog.  The company that bought the company that I work for has a “uniform policy for personal internet communication, social media, and online networking” (and I deeply love the fact that they used the serial comma) which was distributed as both a .pdf and a printed brochure (which, frankly seemed redundant) during our onboarding process.  Now that the rules about talking about my job are more clearly defined than “pull a Dooce and we fire your ass,” I’ll regale all (six) of you with a description of what I’m sure you will agree is the single most boring job description in the world.  The job itself is FAR from boring, but describing it is like watching paint dry.

I am a Senior Implementation Consultant working in the Workflow and Service Solutions Group of the Tax Automation division of Thomson Reuters Tax and Accounting Global Services business unit.  Specifically, I am focused on delivering end-to-end integration of the Sabrix Indirect Tax Solution into complex financial and accounting systems for Fortune 500 and Global 100 customers around the world.

Essentially, if you were a large to super-large company, and you had a software package that automated your financial accounting (and you would), we provide a solution that can be integrated into your financial system that will calculate the appropriate indirect tax treatment for a particular product based on transaction criteria and produce a resulting rate combination, and then optionally record the transaction to a Sarbanes-Oxley satisfying audit record that can generate compliance returns and reports for legal jurisdictions around the world.

My job is to understand super-expensive financial systems (SAP, Oracle Financials, J.D. Edwards, Peoplesoft, Ariba, etc.) and the potential underlying technology platforms (Oracle, DB2, Java, XML, Unix in essentially every flavor from AIX to HPUX to Linux to Solaris, WebLogic, WebSphere, NetWeaver, JBOSS, et. all) and create solutions for integrating our product into those environments.  It’s different every time.

Every customer I’ve dealt with in the last three years has a name you’d recognize.  I’ve met with their CIOs and CFOs and Controllers and Directors of Finance and Technology Managers in boardrooms and conference rooms around the country.  They don’t come to us, we obviously go to them.

If this sounds specialized, well…it is.  There are less than a dozen people who do what I do.  My company employs about half of them.  Our partners employ the rest.

My day tends to involve solving weird interface issues between Java Application Servers and integration packages on unusual operating systems, followed by a call where we discuss chain transactions for VAT recovery and intrastat scenarios around the EU, followed by a call about creating test cases for use tax on cross-border supplier shipments through the tax-free zone at Shannon Airport landing in Newark and Toronto.

I have to be ready at the drop of a hat (well, the ring of a cell phone that never shuts off) to answer questions about incredibly detailed technology issues from IT groups and Software Engineers, followed without pause by questions from tax managers and business unit accountants about software configuration customizations to accommodate detailed and specific tax and financial transaction processes from a non-technical perspective.

And I’m a specialist, generally Implementation consultants focus on one specific integration platform (Oracle Financials or SAP) but I’m one of two people (in the company AND essentially on earth) who goes the full cycle.  I can do SAP or Oracle, but I also design custom integrations from scratch.  Have a mainframe that sits on old AS400 gear and you want to batch process in a nightly run written in RPG and Cobol to our XML process engine?  I can help with that.  Have a completely custom built software system based on some version of DB2 running in Z/OS on IBM mega-hardware?  Yeah, I can help.  Hell, if you run on DB2 I’m gonna get your account, since I’m “it” in the DB2 department.

Fifteen years ago I wrote financial software for government agencies.  Now, I’m one of a handful of people with the skillset to integrate one of the most flexible and powerful indirect tax software platforms into pretty much anything that constitutes a financial package.  Well, one of two if you do something outside of the SAP or Oracle Financials world.

And I am in demand.  The interesting thing about being in the Tax Automation business is that taxes don’t really have a recession.  In good times or bad times, companies pay taxes; and companies that pay taxes want to find solutions that will help them maximize their tax accuracy and minimize their audit exposure.  When a company buys our product they almost always need time with our consultants to guide and assist them with the implementation.  As the consultant in question, this has been good for my job security.

All this job security means that I travel pretty much three out of every four weeks in a month; but now, I’ve been given an incredible opportunity.

My company (before the acquisition) was primarily based right here in beautiful Lake Oswego, Oregon (with our corporate headquarters in San Ramon, California…but that was just so we could say we were a Bay Area software startup :-P ).  It’s great for someone who lives in (and loves) the Portland area, but kinda crap for supporting the eighty-plus percent of our customers who are in the east or central time zones, or the ten percent who are in Europe.  I’ve flown coast to coast pretty much every week in April and May, when I got to fly home.  Before that I’d been in Chicago, Columbus, and New York all for week-long stints multiple times since the start of the year.

People always tell me how “glamorous” it is for me to get to travel, and I will admit that the travel is a bonus to my job most of the time; but after a while life becomes an endless parade of airplane seats, airports, taxis, hotel restaurants and hotel beds.  You know you travel a lot when you land in a connecting airport and have NO idea where you are.  I had a layover in Houston and had to ask someone what airport I was in.  It wasn’t critical to know, I just didn’t recognize the layout, which was disconcerting.  Conversely, I could walk through the Denver and Chicago airports blindfolded and comfortably navigate from gate to gate while on a conference call and buying something to eat.

So, as the powers-that-be are happy with my performance, and have the ability to identify a gaping hole in our ability to support our customers, I’ve been offered a relocation package to move to Atlanta, Georgia and start up a practice that will focus on east coast customers and provide technical leadership for our UK and South American groups in a timezone that can answer before they all go home for the day.

I have to say, I’m excited.  I’ve never lived east of Boise, Idaho; so this is going to be an adventure.

OregonSunshine has been a true trooper as she scouted for new homes and worked on the practical details of our move (and also started to consider a change to her nom de plume).  We think we’ve already found a place to lease for the first year and still keep our “hobby farm” lifestyle, and we’ll be settling the details within the next few days.  I fully expect to be moved before the Fourth of July holiday.

Yes, my job is unusual.  I do technology AND finance…I’m a Geek AND a Nerd.  If anyone read this far without their eyes glazing over or falling asleep at their desk, well, I’m either really impressed or just a little bit frightened.  But I have to admit, I love my job.  I love the challenges and the complexity, and I really love the people I work with and the quality of the work that we do; but it does tend to eat into my free time.  Currently I’m “on the job” for about 12 hours a day…on a slow day.  Hopefully the move to the eastern time zone will help me find more time away from work simply by being closer to the work that I’m doing.  Well, that’s the plan anyway.

So, I’ll try to post more and essay less, but honestly that’s just not how I naturally write.  If things are a bit quiet on this front, keep in mind that I’m probably in the middle of hauling my life across the country.  I’ll post pictures and tweet from my iPhone, so watch the twitter feed for updates.

And wish us luck.  I don’t know that we’ll need it, but it NEVER hurts to have all that we can get.

May 26, 2010   9 Comments

More “other stuff” by me

I’m trying to make more of a habit of it, and I thought I’m mention it here for anyone who wants to read more dribbles from my brain; I have posted a book review and a fiction writing exercise over on Serial Storyteller.

Nothing major, just, writing more than you’d know from just the post-count over here (it’s late and that sentence sucks, but I’m too tired to fix it, so…sorry).

May 18, 2010   No Comments

Blood of a Lazarus Heart

Alright, I’ve started writing this post three times, so this one MUST be the charm.

I haven’t felt like this in a long time and I guess I wasn’t expecting the depression to hit quite so hard.  Sarah, my eight-year-old daughter, has gotten on a plane and flown back to her mother.  She was here for her spring break, and I was lucky that it coincided with my birthday on the 14th.

We took her to the airport Friday and she completely and utterly didn’t want to go back.  I understand, we have chickens and goats and horses and 20 acres of woods to explore and a giant house to ramble about in; but, never the less, we took her up to PDX and I sat in the gate as she walked to the plane and then waved once more through her tears before climbing the stairway and disappearing for another long span of months.

Now, I find myself in that dangerous place, the place where I have trouble balancing the world “as it is” with the world “as I wish it could be.”  Right now, it would be very easy for the dragon to grab me by the throat again and squeeze me for all I’m worth once more.

Which brings me full circle back to writing and blogging and whatever.  There was a time when I wrote things that I was proud of having written.  I have not felt that way about something I’ve blogged in a long time.  At one point I felt that anonymity was the key; that by being behind a veil of self-defense, I had the freedom to say things in a way that wasn’t filtered and ultimately made for better writing.  Now, I think that’s just crap.  I think that for the last year or so I’ve just been too damn cautious in my writing, and that it has suffered for it (when and if I even bothered to post it).  It wasn’t the anonymity that made it better, it was the confidence to just write and let the chips fall where they may.  I used to be the kind of person who “did” first and “worried” later (if ever).  Now, I calculate everything.  I analyze, and measure, and contingency – until I don’t act at all.

The downside is that I recognize that depression is affecting my reasoning, and now I don’t trust my inner voice to have a monologue that isn’t overshadowed by my negative emotions.  I’m in a bad place, doing my best to not be in a bad place, and that’s a bad place to write from.  What troubles me, is that when I was writing things I’m proud of, I was enmeshed in a deep and consuming depression.  On the surface I was doing “OK,” but underneath I was seething with frustration and drowning in my own dark waters.  Is that my muse?  Is that where I draw inspiration?

What’s odd, is that at the same time my personal/blog writing has dried up, my professional/fiction writing has improved in both inspiration and output; which is a tradeoff I’ll gladly accept.  I’ll start posting more of that on Serial Storyteller in the next few weeks, so at least there will be something to show for all the effort.

After a lot of thought, I realized that the difference is how I perceive “critique” of the things I write.  I cringe when someone who “knows” me critiques my personal writing, or my personal writing process, or the meaning behind the things I have to say that are personal to me.  It strikes a nerve that was safely hidden behind my anonymity.  I realize that if I’m going to write things that ARE personal, then I have to give them up the same way I give up my fiction.

I grew up with a fiction writer in the house.  From the age of six until long after I was out of college, my mom wrote genre novels for Pocket Books and St. Martins.  Some won awards, some were “not her best effort,” but every last one of them left the house, went to an editor and reviewers and readers, and had to be given up.

Writing is both an art and a business.  If you do it for a living, there’s money involved; and where money is involved, emotions had better be checked at the door.  Editors and agents and reviewers and readers ALL wield sharp swords and they take no prisoners.

You start with an idea; you give it form and purpose, breath and wings.  You raise it up; you feed it and make it grow.  Then, you take it out into the world, and you give it up.  Either it flies, or it fails.  The chips fall where they may.  The most horrible moment is watching the people you trust take a sharp sword and attack your precious thing.  It hurts you; in your heart, in your soul, in your confidence and faith in yourself.

When I was eleven years old, my dad got an album for his birthday that I probably listened to more than a hundred times before I turned twelve.  The lead track was something so powerful it was probably the most significant single song that defined my pre-teen and teen years.  I wore out two cassette copies of that album before I was fourteen, and I’ve had a copy on CD ever since.

The album “…Nothing Like the Sun” by Sting isn’t really something you would expect to be defining for a teenager in the 90’s, but if you want to have a little insight into who I am, that album is key.  Every single second of it is specifically meaningful to who I am, and how I perceive the world.  As much as I love the whole thing, the first track is absolutely integral to who I am and how I perceive the role of parents, the acts of creation and protection, and the process of sacrifice and forgiveness.

I think the lyrics are some of the most beautiful poetry ever set to music, and I’m quoting them from his book “Lyrics by Sting” to have the line breaks and spacing “as intended” for the printed page.

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The Lazarus Heart
-by Sting

He looked beneath his shirt today
There was a wound in his flesh so deep and wide
From the wound a lovely flower grew
From somewhere deep inside
He turned around to face his mother
To show her the wound in his breast
That burned like a brand
But the sword that cut him open
Was the sword in his mother’s hand

Every day another miracle
Only death would tear us apart
To sacrifice a life for yours
I’d be the blood of the Lazarus heart
The blood of the Lazarus heart

Though the sword was his protection
The wound itself would give him power
The power to remake himself
At the time of his darkest hour
She said the wound would give him courage and pain
The kind of pain that you can’t hide
From the wound a lovely flower grew
From somewhere deep inside

Every day another miracle
Only death would keep us apart
To sacrifice a life for yours
I’d be the blood of the Lazarus heart
The blood of the Lazarus heart

Birds on the roof of my mother’s house
I’ve no stones to chase them away
Birds on the roof of my mother’s house
They’ll sit on my own roof someday
They fly at the window, they fly at the door
Where does she get the strength to fight them anymore?
She counts all her children as a shield against the pain
Lifts her eyes to the sky like a flower to the rain

Every day another miracle
Only death could keep us apart
To sacrifice a life for yours
I’d be the blood of the Lazarus heart
The blood of the Lazarus heart

Every time I create something this song is ringing in my head.  When I taught my daughter to ride her bike, this song was ringing in my head.  When I talk to my dad on the phone, or IM with my mom, this song is ringing in my head.

We give life to something, and then we hope we’ve given it everything it needs to survive and flourish and fly away.  I know that I’ve done this with my daughter, even when it hurts so much to realize what I’m doing.  And I don’t regret it.  She’s a beautiful girl with a strong heart and a brilliant imagination, and she will overcome the failings of her parents.  I know that someday she will have the strength to fight the birds that no longer sit on my own roof, I know that my blood has given her the heart she will need.

I have to start giving myself and my writing that same level of confidence, that same freedom to fly.  I need to trust more in the blood that I’ve given and the heart that it creates.

April 18, 2010   8 Comments